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Yes, we may process an exchange or return for store credit only if it is processed within 7 days of the package delivery date. If the product you received did not fit to your liking, you may exchange it for a new size. If the new size you would like is not in stock, you may exchange your order for another product of the same value. Items to be returned or exchanged must be in perfect, new condition with all original tags attached. HOUSE OF TRE LI must receive the returned item within 7 days of the return authorization. Please note Misc. Accessories (such as oddities or Home Goods), Socks, Masks, Undergarments, or Sale Items cannot be returned or exchanged. Please be aware that you assume all risks and shipping costs associated with processing a refund. HOUSE OF TRE LI does not provide return labels and is not liable for a refund in the event your package is lost by a third-party carrier during shipment to our location for return processing. We do not accept exchanges or returns that have not been pre-approved. Please be sure to contact us with your order # within 7 days of delivery before sending in your package
EXCHANGES
If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 14 days from the receipt. Please contact support@houseoftreli.com prior to mailing back the package to ensure the desired item is still available. Almost Someday is not financially responsible for shipping charges on exchanges back to our fulfillment centers. Be sure to obtain a tracking number, as we are not responsible for lost packages. All exchanges are depending on existing stock. We do not offer exchanges on sales or discounted items.
SALE / FINAL ITEMS
Sale items are final and may not be exchanged or returned. Due to health and safety reasons, we do not offer exchanges or returns on Misc. Accessories (such as oddities or Home Goods), Socks, Masks, Undergarments, or Sale Items. Sales are final on these items as well.
ORDER CANCELLATION
Due to the quick nature of our fulfillment process, we do not allow cancellations once the order has been placed. We kindly ask for you to please be sure of the items in your cart before checking out. We do our best to ship all packages within the first 2-4 business days of your order date, but in the event that we do not fulfill this obligation in a timely manner and your order has not shipped within 2 weeks, you may reach out to customer service to request a cancellation.
STORE CREDIT
Any store credit issued will be valid for one year from the date issued.
Q- I didn't receive an order confirmation email, did my order go through?
A- When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.
Q- I just placed an order, can I cancel it?
A- Unfortunately, we are unable to cancel orders once your order has been submitted. Please use the Returns/Exchanges tab at the bottom of our home page to initiate a return shipment.
Q- I ordered from your online shop and need an exchange?
A- Please follow the instructions on our Returns/Exchanges page for instructions on how to initiate a Return Shipment
Q- I placed an order online can I come and pick it up at the store?
A- Unfortunately, we do not allow customers to pick up their web orders from our stores.
Q- I'm seeing a double charge on my bank/credit card statement, did I get charged twice?
A- This is a temporary hold on your credit card placed by your bank/credit card company and it will be automatically removed within 3-5 business days.