Pre-Sale

I didn't receive an order confirmation email, did my order go through?
When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel orders once your order has been submitted. Please use the Returns/Exchanges tab at the bottom of our home page to initiate a return shipment.
I ordered from your online shop and need an exchange? 
Please follow the instructions on our Returns/Exchanges page for instructions on how to initiate a Return Shipment
I placed an order online can I come and pick it up at the store?
Unfortunately, we do not allow customers to pick up their web orders from our stores.
I'm seeing a double charge on my bank/credit card statement, did I get charged twice?
This is a temporary hold on your credit card placed by your bank/credit card company and it will be automatically removed within 3-5 business days.

Information

I emailed customer service, how long will it take them to respond?
Due to high volumes of inquiries, it can take our customer service representatives up to 24 hours to respond. Sending multiple emails only delays yours and other peoples inquiries, please only email once.
Do you sell/ship CBD Products?
Payment of and fulfillment for CBD products is managed by a third party (Lifted Liquids, Inc. DBA URB).
These questions didn't help. Who should I contact?
Please email support@houseoftreli.com for WEB STORE PURCHASES ONLY.